Christmas Secret Sale Access 🎄

Our exclusive Christmas Secret Sale is a special opportunity to shop for amazing gifts for yourself and your loved ones at unbeatable prices. Available only to our members!

Simply sign up for our newsletter, and you’ll gain access to the sale, including your personal discount code.

When you sign up for our newsletter, you’ll immediately receive a welcome voucher for 10% off. This ensures you can grab your favorite products right away and avoid missing out due to sellouts. Then, for our Christmas Secret Sale Weekend, you’ll receive a personal 20% discount code on Friday, 13.12.2024, which you can use throughout the weekend!

Members enjoy an exclusive 20% off on all products during the sale.
The sale only lasts one weekend from 13.12. to 15.12.2024

The sale kicks off on 13.12.2024—sign up now to secure your spot and avoid missing out! As a bonus, you’ll receive a Welcome Email right after signing up, including a 10% discount code. Use it to shop early and ensure your favorite products are still in stock before the big sale begins!

No, our discount codes cannot be combined with other offers or discounts.

We strive to ship orders as quickly as possible. If you place your order before noon, we usually ship it the same day. For orders placed later, over 98% are shipped the next day.

Delivery times vary by country:

• 🇩🇪 Germany: 2-4 business days
• 🇨🇭 Switzerland: 5-8 business days
• 🇦🇹 Austria: 3-5 business days
• 🇪🇸 Spain: 3-6 business days
• 🇳🇱 Netherlands: 3-6 business days
• 🇪🇺 European Union: 3-8 business days

Please note that local holidays may impact delivery times, which is beyond our control. We appreciate your understanding and patience.

🌟 Special Note: Last year, we made significant changes to our supply chain. Now, all orders ship from our warehouse in Berlin, Germany, instead of Mexico. This change has greatly improved our shipping times, allowing us to get your orders to you faster than ever!

We select carriers based on package size, weight, and destination country to ensure the fastest and safest delivery. In most cases, there will be only one shipping method available. This is because we've optimized and automated the carrier selection process to speed up delivery, minimize errors and damages, and support sustainability efforts.

Our carrier partners include well-known services like DHL, DPD, Swiss Post, Post AT, GLS, Colissimo, and Correos, among others. This approach helps us provide a smooth and efficient shipping experience for you.

Using a credit card on our website is entirely safe. We utilize secure payment gateways powered by Stripe, one of the leading providers globally. Additionally, our website is protected with 128-bit SSL encryption technology, ensuring your information is secure during the checkout process. You can shop with confidence, knowing your data is well protected.

We offer a variety of payment options to make your shopping experience convenient:

• Credit and Debit Cards: VISA, Mastercard, Maestro, American Express, UnionPay
• Digital Wallets: Apple Pay and Google Pay
• Klarna Pay Later: for those who prefer to buy now and pay later
• Sofort: a direct payment method for quick transactions
• PayPal: a secure way for making payments online

We offer free shipping in a few regions:

• 🇩🇪 Germany: free shipping on purchases over 50 €
• 🇪🇸 Spain: free shipping on purchases over 50 €
• 🇦🇹 Austria: free shipping on purchases over 90 €
• 🇳🇱 Netherlands: free shipping on purchases over 90 €

Unfortunately, we cannot offer free shipping to other EU countries and Switzerland at the moment.

For more details on our shipping policies, please visit our Shipping Page.

For a quick overview of our return policy, which you can read in full here:

In short:

Return Window
You have 28 days from receipt to return your products.

Return Costs

• 🇩🇪 Germany: return shipping costs of 4,99 €
• 🇪🇺 Other European countries: return shipping costs vary by location, according to the shipping costs
• Additional costs may apply

Processing Time
Returns are processed within 1 to 2 weeks

If you have specific questions, such as about returning partially opened products, sets, or bundles, please contact us at support@vivamaia.com.

ℹ️ Important Note: Products must be returned unopened. Opened or used products cannot be returned due to health protection and hygiene regulations as per the EU Consumer Protection Directive.

To initiate a return, please reach out to us at support@vivamaia.com, and we'll provide you with a return label. Simply pack the items you're returning in a cardboard box, attach the return label clearly on the outside, and drop it off at a shop as indicated by the carrier on your return label.

ℹ️ Important Note: Please do not attempt to return products without contacting us first. Doing so can significantly slow down the process, sometimes taking up to 6 weeks. Additionally, ensure you do not send returns to our office address to avoid incurring extra fees. We're here to make your return process as smooth as possible.